Every Inquiry Booked.Every Cabin Filled.Every Guest Returning.
A 6-agent AI sales engine purpose-built for cruise lines, river cruises, and luxury travel. Recover abandoned bookings, qualify groups and suites, and close international guests in 91+ languages, 24/7, with native ties to your CRM and reservation system.
A $58B industry with record demand, and a leaky funnel.
Cruise demand has never been higher. The choke point is not interest, it is the fragmented journey from Instagram dream to confirmed cabin to repeat sailing.
Six leaks every cruise marketer feels.
You probably recognize all six. Each one quietly burns ad spend, suppresses repeat rates, and erodes the brand on social.
Booking abandonment is the silent killer
Most search traffic and cart starts never finish. No one nudges them back, and OTAs harvest the rebook.
Speed-to-lead beats every brand promise
A cruise inquiry that waits 30 minutes is already comparing competitors. Sales centers cannot answer in seconds, on every channel.
Multilingual buyers slip through
Latin America, Brazil, EU, and APAC guests reach an English-only rep, then disappear. You lose the deal before it starts.
Social comments are pure intent, ignored
Every "How much?" and "Is this still available for 2027?" is a hand-raise. Most go unanswered, or worse, become a public complaint.
Group and suite leads stall in inboxes
High-AOV group inquiries sit in shared mailboxes for hours. The right specialist is busy, and the buyer goes cold.
Past guests are not being asked back
Your highest-LTV audience is your repeat cruiser. Email blasts get filtered. No one is reaching out 1-to-1 in their channel of choice.
Six high-impact plays for cruise & luxury travel,
and these are just the start.
These are six of the plays we see drive the fastest revenue lift for cruise lines and luxury travel, booking recovery, multilingual concierge, group sales, social, reputation, loyalty. Powered by ChattiLiveā¢, CommentResponderā¢, and DottiDeepLinkā¢. Our platform is configurable to any flow you can name, this is the start of the menu, not the end of it.
Recover abandoned bookings in your voice
ChattiLiveā¢ follows up on cart drops, pricing-page bounces, and brochure-stage browsers via SMS, email, and WhatsApp. DottiDeepLinkā¢ resolves the visitor before the first message, so the AI already knows who they are.
- Cart-drop and pricing-page triggers
- Hold-the-cabin offers with deposit links
- Pulls full guest history into the conversation
Sell and serve in Spanish, Portuguese, French and 88 more
ChattiLiveā¢ on verified WhatsApp Business with green-check trust runs native (not translated) conversations in 91+ languages, both pre-cruise and onboard support.
- Official WhatsApp Business API, green-check verified
- Native conversation in 91+ languages
- Rich media: deck plans, menus, e-tickets, PDFs
Qualify groups and route to specialists fast
ChattiLiveā¢ qualifies and scores every group, charter, or suite inquiry, then warm-hands off to a human specialist with full context. DottiDeepLinkā¢ enriches the buyer profile before the handoff so reps walk in informed.
- Auto qualifies cabin count, dates, and budget tier
- Routes to the right specialist with conversation transcript
- Books a callback inside the buyer window
Every dream-stage comment, captured
CommentResponderā¢ replies in your brand voice in seconds, hides spam, and pulls high-intent commenters into private DMs where ChattiLiveā¢ closes the booking.
- Real-time replies on Meta and TikTok
- Auto-DM high-intent commenters to a sales thread
- Sentiment, spam, and crisis monitoring 24/7
Own the complaint before it goes viral
CommentResponderā¢ triages public complaints in real time. Spam hidden, real issues acknowledged in seconds and routed to Guest Recovery, with comp guardrails enforced by Audittiā¢.
- Spam, scam, and abuse auto-hidden
- Real complaints routed to Guest Recovery in seconds
- Tone-of-voice and comp guardrails enforced by Audittiā¢
Bring lapsed cruisers back, 1-to-1
ChattiLiveā¢ triggers personalized SMS or WhatsApp reach-outs to past guests when new itineraries open or loyalty tier benefits unlock. No email-blast fatigue.
- CRM-triggered past-guest re-engagement
- Tier-aware perks (onboard credit, cabin tier, dining)
- Pre-cruise upsells: drink package, excursions, specialty dining
These are just six of the highest-impact plays. Our platform runs many more.
Have a flow in mind that is not on this list? Our platform is configurable to any sales, service, or retention conversation you can name. We start with the play that moves the needle fastest, then layer on the rest as you scale.
Real conversations our platform is having right now.
Six conversations powered by ChattiLiveā¢ and CommentResponderā¢, on-brand, in their language, every hour of the day.
Six AI agents. One cruise & travel playbook.
Single-model chatbots guess. Our patent-pending architecture coordinates six specialized agents that cross-validate every reply against your data, your tone, and your KPIs.
Maestriā¢
Goal Orchestrator
Aligns every conversation to your KPIs. Revenue per lead, show rate, retention, every reply has a target.
Dottiā¢
Identity & Data
Reverse-resolves anonymous web traffic and enriches every prospect with 2,000+ attributes.
Mattiā¢
Creative on the Fly
Personalizes copy and imagery per audience segment, language, and life stage.
Chattiā¢
Conversational Closer
Runs your sales playbook on web, SMS, WhatsApp, and Messenger in 91+ languages.
Omniā¢
Cross-Channel Brain
Picks the right channel and moment, with one continuous memory across every touchpoint.
Audittiā¢
Compliance Guard
Hard-tethers every reply to your approved playbook. No hallucinations, no off-brand promises.
Built for the realities of cruise & luxury travel.
Patent-pending multi-agent engine
Six specialized agents that cross-validate every reply. Single-model chatbots cannot match this for accuracy or steering.
Plugs into the stack you already run
Salesforce, HubSpot, GoHighLevel, Zoho, plus custom platforms via API. Bi-directional sync, zero rip-and-replace.
Live in days, not quarters
Ingests your website, brochures, and playbooks instantly. Pilot one play in days, not a six-month implementation.
SOC 2 Type II certified
Enterprise security, data segregation, encryption at rest and in transit. Your data never trains public models.
Pilot one play.
See the lift in weeks.
Tell us where the biggest leak is, abandoned bookings, group inquiries, multilingual demand, social, or reactivation, and we will scope a focused pilot you can stand up fast.
30-minute working session
No generic deck. We map your highest-leverage flow live.
Pilot scoped in days
One channel, one play, one measurable KPI to start.
Plays nice with your stack
CRM, PMS, ad platforms, dialer, no rip-and-replace.
[1] Industry sizing, passenger volume, and repeat-intent benchmarks per the Cruise Lines International Association (CLIA), State of the Cruise Industry annual report. cruising.org.