Every Inquiry Answered.Every Direct Booking Won.Every Player Reactivated.
A 6-agent AI sales engine purpose-built for hotels, resorts, and casinos. Win the direct booking, reactivate dormant players, qualify groups in any language, and protect your brand on social, 24/7.
A $700B+ industry losing margin to OTAs and silence.
Demand is back. The bottleneck is direct conversion, host capacity, and a flood of guest conversations no team can answer at full speed.
Six leaks every hospitality leader feels.
You probably recognize all six. Each one quietly erases ADR, host productivity, and brand equity, every single day.
OTAs are eating your margin
A guest who could have booked direct lands on an OTA. You pay 15-25% commission, and you lose the relationship.
Speed-to-lead beats every brand promise
A web inquiry that waits 10 minutes is already comparing competitors. Front desk and reservations cannot answer in seconds at scale.
Hosts cannot scale 1-to-1 outreach
Diamond and Platinum players need personal nudges to come back. Your best hosts are at capacity, and tiered SMS blasts feel impersonal.
International guests fall through
Latin America, Brazil, EU, and APAC guests reach an English-only rep, then disappear. You lose group, wedding, and meeting business at the door.
Social comments are pure intent, ignored
Every "rates for Memorial Day?" on Instagram is a hand-raise. Most go unanswered, or worse, become a public complaint.
One bad review goes viral before you blink
A complaint at 11pm sits unanswered until the morning shift. By then it has 400 likes and a screenshot in TripAdvisor.
Six high-impact plays for hotels, resorts & casinos,
and these are just the start.
These are six of the plays we see drive the fastest revenue lift in hospitality and gaming, direct-booking recovery, host reactivation, groups, multilingual, social, reputation. Powered by ChattiLiveâ„¢, CommentResponderâ„¢, and DottiDeepLinkâ„¢. Our platform is configurable to any flow you can name, this is the start of the menu, not the end of it.
Win the direct, beat the OTA
ChattiLiveâ„¢ follows up on web abandons, rate-page bounces, and brochure-stage browsers via SMS, email, and WhatsApp. DottiDeepLinkâ„¢ resolves the visitor before the first message so the rate match feels personal, not blasted.
- Cart-drop and rate-page triggers
- Direct-only perks: breakfast, parking, late checkout
- Pulls full guest history into the conversation
Wake up dormant Diamond and Platinum players
ChattiLiveâ„¢ runs CRM-triggered 1-to-1 outreach for casino loyalty. Tier-aware comp offers, host-routed conversations, and event-driven invitations, all on autopilot.
- Tier-aware comp logic (suites, free play, dining, shows)
- Routes to the right host with conversation transcript
- Event invitations: shows, tournaments, VIP weekends
Qualify groups and route to specialists fast
ChattiLiveâ„¢ qualifies and scores every group, wedding, or corporate inquiry, then warm-hands off to a human specialist with full context. DottiDeepLinkâ„¢ enriches the buyer profile before the handoff.
- Auto qualifies headcount, dates, F&B, and room block
- Routes to the right specialist with conversation transcript
- Books a callback inside the buyer window
Sell and serve in 91+ languages, natively
ChattiLiveâ„¢ on verified WhatsApp Business with green-check trust runs native (not translated) conversations in 91+ languages, both pre-arrival and in-stay.
- Official WhatsApp Business API, green-check verified
- Native conversation in 91+ languages
- Rich media: floor plans, menus, e-keys, PDFs
Every dream-stage comment, captured
CommentResponderâ„¢ replies in your brand voice in seconds, hides spam, and pulls high-intent commenters into private DMs where ChattiLiveâ„¢ closes the booking.
- Real-time replies on Meta and TikTok
- Auto-DM high-intent commenters to a sales thread
- Sentiment, spam, and crisis monitoring 24/7
Own the complaint before it goes viral
CommentResponderâ„¢ triages public complaints in real time. Spam hidden, real issues acknowledged in seconds and routed to Guest Relations, with comp guardrails enforced by Audittiâ„¢.
- Spam, scam, and abuse auto-hidden
- Real complaints routed to Guest Relations in seconds
- Tone-of-voice and comp guardrails enforced by Audittiâ„¢
These are just six of the highest-impact plays. Our platform runs many more.
Have a flow in mind that is not on this list? Our platform is configurable to any sales, service, or retention conversation you can name. We start with the play that moves the needle fastest, then layer on the rest as you scale.
Real conversations our platform is having right now.
Six conversations powered by ChattiLiveâ„¢ and CommentResponderâ„¢, on-brand, in their language, every hour of the day.
Six AI agents. One hospitality playbook.
Single-model chatbots guess. Our patent-pending architecture coordinates six specialized agents that cross-validate every reply against your data, your tone, and your KPIs.
Maestriâ„¢
Goal Orchestrator
Aligns every conversation to your KPIs. Revenue per lead, show rate, retention, every reply has a target.
Dottiâ„¢
Identity & Data
Reverse-resolves anonymous web traffic and enriches every prospect with 2,000+ attributes.
Mattiâ„¢
Creative on the Fly
Personalizes copy and imagery per audience segment, language, and life stage.
Chattiâ„¢
Conversational Closer
Runs your sales playbook on web, SMS, WhatsApp, and Messenger in 91+ languages.
Omniâ„¢
Cross-Channel Brain
Picks the right channel and moment, with one continuous memory across every touchpoint.
Audittiâ„¢
Compliance Guard
Hard-tethers every reply to your approved playbook. No hallucinations, no off-brand promises.
Built for the realities of hospitality and gaming.
Patent-pending multi-agent engine
Six specialized agents that cross-validate every reply. Single-model chatbots cannot match this for accuracy or steering.
Plugs into the stack you already run
Salesforce, HubSpot, GoHighLevel, Zoho, plus custom platforms via API. Bi-directional sync, zero rip-and-replace.
Live in days, not quarters
Ingests your website, brochures, and playbooks instantly. Pilot one play in days, not a six-month implementation.
SOC 2 Type II certified
Enterprise security, data segregation, encryption at rest and in transit. Your data never trains public models.
Pilot one play.
See the lift in weeks.
Tell us where the biggest leak is, direct booking recovery, host reactivation, group qualification, multilingual, or reputation, and we will scope a focused pilot you can stand up fast.
30-minute working session
No generic deck. We map your highest-leverage flow live.
Pilot scoped in days
One channel, one play, one measurable KPI to start.
Plays nice with your stack
CRM, PMS, ad platforms, dialer, no rip-and-replace.
[1] Global hotel and lodging market sizing per Statista Hotels Worldwide market outlook. statista.com.
[2] U.S. commercial gaming revenue per the American Gaming Association, State of the States annual report. americangaming.org.
[3] OTA vs. direct-booking share benchmarks per Phocuswright and Skift Research industry studies. phocuswright.com.