Every Resident Heard.Every Service Delivered.Every Language Supported.
A 6-agent AI resident-engagement engine purpose-built for state, county, and municipal government. Triages service requests, guides benefits enrollment, demystifies permits and licensing, and runs emergency comms with two-way clarity, in 91+ languages, 24/7.
Public service runs on trust, equity, and clarity.
Residents do not call during business hours, they message late at night, in the language they speak at home, with a service problem and limited patience. Public agencies that respond with clarity, in their language, end-to-end, build trust.
Six leaks every public-sector leader feels.
You probably recognize all six. Each one quietly suppresses service-request resolution time, benefits-enrollment completion, license-issuance speed, and resident trust.
Phone trees frustrate residents
311 phone systems with multi-step IVRs cause hang-ups and reduce equity of service.
After-hours and weekend inquiries die
Most residents reach out outside business hours. Voicemails accumulate. Trust erodes.
Limited-English residents underserved
LEP families, especially Spanish, Vietnamese, and Mandarin speakers, often get worse service. Equity is the legal and moral standard.
Social-media concerns go unanswered
Comments and messages on city Facebook and X accounts pile up. Public trust suffers.
Benefits and permits applications drop off
Residents start applications, get stuck mid-flow, lose the link. Most never finish.
Emergency comms are one-way
Mass notifications go out. Residents have follow-up questions and no way to ask. Confusion compounds.
Six high-impact plays for public sector,
and these are just the start.
These are six of the plays we see drive the fastest resident-trust and service-delivery lift, 311 triage, multilingual support, benefits enrollment, permits and licensing, social transparency, and emergency comms. Powered by ChattiLiveâ„¢, CommentResponderâ„¢, and DottiDeepLinkâ„¢. Our platform is configurable to any agency workflow you can name, this is the start of the menu, not the end of it.
File and track service requests without a phone call
ChattiLiveâ„¢ triages non-emergency service requests (potholes, streetlights, code complaints), files them in the city system, and keeps residents updated end-to-end.
- Service requests filed end-to-end
- Status updates auto-pushed to residents
- Self-serve "STATUS" lookups anytime
Equity of service in the language of home
ChattiLiveâ„¢ on verified WhatsApp Business with green-check trust runs native conversations in 91+ languages, with bilingual caseworker routing where needed.
- Official WhatsApp Business API, green-check verified
- Native conversation in 91+ languages
- Bilingual caseworker / staff routing
Help residents finish applications, not abandon them
ChattiLiveâ„¢ recovers stalled benefits applications (SNAP, Medicaid, housing), explains documentation requirements clearly, and routes to caseworkers.
- Application recovery from saved drafts
- Documentation guidance in plain language
- Caseworker handoff with full context
Demystify the permit and license journey
ChattiLiveâ„¢ walks residents and small businesses through the right permits, the right documents, and the right inspection bookings.
- Permit and license triage by use case
- Document and fee guidance in-thread
- Inspection booking links surfaced
Acknowledge concerns publicly, resolve them privately
CommentResponderâ„¢ replies in agency voice in seconds, hides spam and abuse, and routes legitimate concerns to private DMs where ChattiLiveâ„¢ files SRs.
- Real-time replies on Meta and X
- Auto-DM legitimate concerns to caseworkers
- Tone-of-voice guardrails enforced by Audittiâ„¢
Two-way emergency communication
ChattiLiveâ„¢ delivers mass alerts (boil-water, evacuation, severe weather) and answers resident follow-up questions live, in their language.
- Mass-alert delivery with reply-for-info
- Live FAQ during active emergencies
- Multilingual emergency comms
These are just six of the highest-impact plays. Our platform runs many more.
Have a flow in mind that is not on this list? Our platform is configurable to any sales, service, or retention conversation you can name. We start with the play that moves the needle fastest, then layer on the rest as you scale.
Real conversations our platform is having right now.
Six conversations powered by ChattiLiveâ„¢ and CommentResponderâ„¢, on-tone for public service, resident-aware, in their language.
Six AI agents. One resident-engagement playbook.
Single-model chatbots guess. Our patent-pending architecture coordinates six specialized agents that cross-validate every reply against your agency policy, your tone, and the realities of public service.
Maestriâ„¢
Goal Orchestrator
Aligns every conversation to your KPIs. Revenue per lead, show rate, retention, every reply has a target.
Dottiâ„¢
Identity & Data
Reverse-resolves anonymous web traffic and enriches every prospect with 2,000+ attributes.
Mattiâ„¢
Creative on the Fly
Personalizes copy and imagery per audience segment, language, and life stage.
Chattiâ„¢
Conversational Closer
Runs your sales playbook on web, SMS, WhatsApp, and Messenger in 91+ languages.
Omniâ„¢
Cross-Channel Brain
Picks the right channel and moment, with one continuous memory across every touchpoint.
Audittiâ„¢
Compliance Guard
Hard-tethers every reply to your approved playbook. No hallucinations, no off-brand promises.
Built for the realities of public service, equity, and accountability.
Patent-pending multi-agent engine
Six specialized agents that cross-validate every reply. Single-model chatbots cannot match this for accuracy or steering.
Plugs into the stack you already run
Salesforce, HubSpot, GoHighLevel, Zoho, plus custom platforms via API. Bi-directional sync, zero rip-and-replace.
Live in days, not quarters
Ingests your website, brochures, and playbooks instantly. Pilot one play in days, not a six-month implementation.
SOC 2 Type II certified
Enterprise security, data segregation, encryption at rest and in transit. Your data never trains public models.
Pilot one play.
See the lift in weeks.
Tell us where the biggest leak is, 311 service triage, multilingual support, benefits enrollment, permits, social transparency, or emergency comms, and we will scope a focused pilot you can stand up fast.
30-minute working session
No generic deck. We map your highest-leverage flow live.
Pilot scoped in days
One channel, one play, one measurable KPI to start.
Plays nice with your stack
CRM, PMS, ad platforms, dialer, no rip-and-replace.
[1] U.S. population served by public agencies per the U.S. Census Bureau. census.gov.
[2] Limited-English-proficient households per the U.S. Census Bureau American Community Survey (ACS). census.gov/acs.
[3] After-hours public-service inquiry patterns per Government Technology (GovTech) industry reports and Code for America research. govtech.com · codeforamerica.org.