Every Patient Booked.Every No-Show Saved.Every Recall Closed.
A 6-agent AI front desk and patient concierge purpose-built for healthcare practices, multi-specialty groups, and med spas. Cuts no-shows, lifts new-patient capture, and engages every patient in 91+ languages, 24/7, with HIPAA-aware conversation handling.
A $4.5T industry losing patients to silence and friction.
Demand is high. The bottleneck is a phone-first front desk that cannot keep up with after-hours inquiries, no-shows, recalls, and multilingual patients across every channel.
Six leaks every practice administrator feels.
You probably recognize all six. Each one quietly erases new-patient revenue, schedule density, and lifetime patient value.
After-hours calls go to voicemail
Most new-patient inquiries happen at night or on weekends. Voicemail equals a competitor practice booking that patient.
No-shows quietly drain the schedule
A 20%+ no-show rate burns provider time, blocks waitlisted patients, and goes mostly unmanaged beyond a single reminder.
Multilingual patients get lost
Spanish, Mandarin, Vietnamese, and Arabic-speaking patients hit an English-only front desk and never come back.
Annual recalls and preventive care lapse
Mammograms, physicals, dental cleanings, and vaccinations slip through. Lapsed patients are lost LTV and missed clinical outcomes.
Social comments are pure intent, ignored
Every "do you accept my insurance?" or "what does the laser package include?" on Instagram is a hand-raise. Most go unanswered.
Front desk burned out on routine questions
Insurance verification, hours, directions, and refill questions consume the team. Real revenue conversations get rushed.
Six high-impact plays for healthcare & med spa,
and these are just the start.
These are six of the plays we see drive the fastest revenue and patient-experience lift, new-patient intake, no-show recovery, multilingual concierge, social, recall, and post-op care. Powered by ChattiLiveā¢, CommentResponderā¢, and DottiDeepLinkā¢. Our platform is configurable to any flow you can name, this is the start of the menu, not the end of it.
Capture and book every new-patient inquiry, 24/7
ChattiLiveā¢ answers the new-patient inquiry in seconds, verifies insurance, books the right provider, and pushes the HIPAA-compliant intake form. DottiDeepLinkā¢ resolves the visitor before the first message.
- Sub-minute reply on web, SMS, and social
- Insurance and provider matching before booking
- HIPAA-aware intake forms and EHR queueing
Confirm, reschedule, and refill empty slots automatically
ChattiLiveā¢ runs multi-touch SMS reminder, confirmation, and reschedule flows. When a patient cancels, it instantly fills the slot from your waitlist.
- Two-way SMS reminders with confirm/reschedule/cancel
- Auto-fills cancellations from a waitlist
- Pre-visit prep instructions and forms
Serve every patient in their language
ChattiLiveā¢ on verified WhatsApp Business with green-check trust runs native (not translated) conversations in 91+ languages, including HIPAA-aware intake and post-visit follow-up.
- Official WhatsApp Business API, green-check verified
- Native conversation in 91+ languages
- Bilingual intake forms and patient education
Every "how much?" comment turned into a booked consult
CommentResponderā¢ replies in your brand voice in seconds, hides spam, and pulls high-intent commenters into private DMs where ChattiLiveā¢ books the free consult.
- Real-time replies on Meta and TikTok
- Auto-DM high-intent commenters to a sales thread
- Books consults directly into your practice management system
Bring lapsed patients back for the visits that matter
ChattiLiveā¢ runs CRM- and EHR-triggered 1-to-1 outreach for annual physicals, mammograms, dental cleanings, and vaccines. Books the visit, applies the right benefit messaging.
- Lapsed-patient and preventive-care reactivation
- Plan-aware messaging (covered, deductible-met)
- Multi-visit bundling: physical + mammogram + labs
Triage post-visit questions, escalate the clinical ones
ChattiLiveā¢ answers routine post-op and care questions instantly, applies your triage protocol, and escalates anything clinical to a live nurse with full context.
- Protocol-based triage with clinical hard guardrails
- Reduces inbound call volume to nurse line
- Escalates clinical signals to live staff with transcript
These are just six of the highest-impact plays. Our platform runs many more.
Have a flow in mind that is not on this list? Our platform is configurable to any sales, service, or retention conversation you can name. We start with the play that moves the needle fastest, then layer on the rest as you scale.
Real conversations our platform is having right now.
Six conversations powered by ChattiLiveā¢ and CommentResponderā¢, on-protocol, in their language, every hour of the day.
Six AI agents. One healthcare playbook.
Single-model chatbots guess. Our patent-pending architecture coordinates six specialized agents that cross-validate every reply against your protocols, your tone, and your KPIs.
Maestriā¢
Goal Orchestrator
Aligns every conversation to your KPIs. Revenue per lead, show rate, retention, every reply has a target.
Dottiā¢
Identity & Data
Reverse-resolves anonymous web traffic and enriches every prospect with 2,000+ attributes.
Mattiā¢
Creative on the Fly
Personalizes copy and imagery per audience segment, language, and life stage.
Chattiā¢
Conversational Closer
Runs your sales playbook on web, SMS, WhatsApp, and Messenger in 91+ languages.
Omniā¢
Cross-Channel Brain
Picks the right channel and moment, with one continuous memory across every touchpoint.
Audittiā¢
Compliance Guard
Hard-tethers every reply to your approved playbook. No hallucinations, no off-brand promises.
Built for the realities of healthcare and patient communication.
Patent-pending multi-agent engine
Six specialized agents that cross-validate every reply. Single-model chatbots cannot match this for accuracy or steering.
Plugs into the stack you already run
Salesforce, HubSpot, GoHighLevel, Zoho, plus custom platforms via API. Bi-directional sync, zero rip-and-replace.
Live in days, not quarters
Ingests your website, brochures, and playbooks instantly. Pilot one play in days, not a six-month implementation.
SOC 2 Type II certified
Enterprise security, data segregation, encryption at rest and in transit. Your data never trains public models.
Pilot one play.
See the lift in weeks.
Tell us where the biggest leak is, new-patient intake, no-shows, multilingual, recall, social, or post-op, and we will scope a focused pilot you can stand up fast.
30-minute working session
No generic deck. We map your highest-leverage flow live.
Pilot scoped in days
One channel, one play, one measurable KPI to start.
Plays nice with your stack
CRM, PMS, ad platforms, dialer, no rip-and-replace.
[1] U.S. national health expenditure data per the Centers for Medicare & Medicaid Services (CMS), National Health Expenditure Accounts. cms.gov.
[2] No-show benchmarks per the Medical Group Management Association (MGMA) practice benchmarks and peer-reviewed studies of outpatient no-show rates. mgma.com.
[3] Patient digital-experience expectations per Accenture Digital Health Consumer Survey and Press Ganey patient-experience research. accenture.com.